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Outpatient Services Specialist
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This position is responsible for numerous administrative tasks focused on a variety of patient-facing duties. The OSS ensures that all patient inquiries and requests for new and subsequent appointments are handled in a quality and time appropriate manner by working with staff to ensure appropriate appointments are given. This position warmly greets patients in person and by phone, takes patient information, provides new patients with forms and necessary information for their visit, answers and triages patient calls as necessary. The OSS is responsible for establishing follow up, and is conversant with treatment options, insurance coverage, pre-authorizations and referrals, and practice fees so as to advise patients in a supportive manner regarding their options for care within the practice. The OSS also answers general questions about the practice.



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