Under the Office Manager's direction provide clerical support for the Naomi Berrie Diabetes Center front desk activities. Ensure clinical and research activities are carried out to reflect the mission of the Center; provide outstanding, comprehensive, compassionate care. Answers telephones and triages phone calls.
Greet patients and serve as representative of the Center; schedule new patient appointments / Pre-verify all patient insurance coverage prior to appointment and obtain all necessary patient demographic and insurance information; coordinate patient appointments with physician, nurse, dietician, etc., inform patients of their monetary and other responsibilities due at time of service, i.e., referral, uncovered laboratory fees, co-payments, etc., distribute daily schedules to clinicians, and provide patient lists for security and parking.
Enter all patient insurance and demographic information via IDX
Assist in coordination of clinical and research patient flow
Confirm all patient appointments
Serve as liaison between patients and the Center's physicians, nurses, nutritionists and support staff
Responsible for updating patient charts, and obtaining/Scanning any missing documentations into the patient electronic medical record (EMR)
Retrieve and file patient charts. Maintain file room in an organized fashion
Distribute blood sugar reports and lab results to clinicians
High school Diploma or equivalent
Knowledge as a Medical Secretary with 2 to 4 year of related experience
Knowledge of Medical Terminology with insurance billing, HMO's, PPO's, Medicare and Medicaid
Knowledge and experience of relevant software applications - spreadsheets, word processing, IDX, Allscripts (CROWN) a strong plus
Must have the ability to follow through and handle multiple tasks simultaneously in a fast pace environment.
Must be able to interact with all levels of staff and have an understanding of patient's confidentiality.