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Patient Service Representative
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Reporting directly to the Manager for Centralized Operations in the Department of Neurology, the Patient Service Representative (PSR) will provide operational support for all clinical practices in the department through centralized operations. These operations will include centralized scheduling. The PSR for scheduling will screen and schedule all patient calls for clinical appointments in the Department of Neurology. Working with others on the centralized operations team, the PSR will follow standardized operating procedures in order to facilitate patient access. PSR will answer telephone,accurately register patients’ demographic and insurance information and schedule patient appointments and procedures. Scheduling of patient appointments in GE /IDX practice management system and insurance verification, providing patients with all appointment relevant information.

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