Train/retrain new/existing employees on department scheduling protocols; schedules appointments per site specific protocols, responding to patient and referring physician queries; act as a liaison between referring practice and facility; applies managed care rules to ensure that patients have correct information related to pre-certification rules, guidelines for studies. Responsible administratively to the Practice Administrator.
Schedule radiology studies according to protocol. Identify, report and update scheduling protocols as necessary.
Mentor assigned team on how to demonstrate excellent service while accurately and efficiently retrieving patient demographic and financial information.
Act as a liaison between referring physician and site; between call center manager and agent, disseminate information
Work with Manager to ensure quality assurance of appointment scheduling
Obtain clinical information from RIS system/Crown as necessary in response to referring physician or patient requests.
Point of contact for insurance related questions and escalate when necessary and appropriate.
Communicate with the radiologist and technologist regarding schedule changes.
Validate and verify pre-certifications by reviewing schedules. Verify insurance coverage of schedules patients as assigned.
High School Diploma
Minimum 2 years of physician practice experience, radiology preferable