The Medical Secretary will assist in a busy OB/GYN office.
Maintain physician’s schedule according to physician’s instructions and in accordance with office protocol
Accurately register and schedule appointments for patients in GE/IDX practice management system
Prepare patients’ charts
Greet, check in/out and schedule follow up visits for patients; schedule appointments and/or coordinate ancillary tests, procedures and surgeries as necessary. Obtain pre-certifications/pre-authorizations for services when necessary.
Enter, edit and/or scan patients’ information into EMR system and maintain patient database
Respond to patients’ general questions about the practice, health insurance coverage and explain billing procedures. Review and verify patients’ insurance eligibility and benefits under various health plans
Ensure patients’ messages, prescription requests and referrals are handled in a timely manner
Answer and carefully screen phone calls; obtain detailed information and email or take written messages; direct and transfer calls appropriately. Address patients’ complaints and problems
High school diploma or equivalent
0-1 years of OB/GYN experience
Excellent oral and written communication skills
Excellent interpersonal and organizational skills
Display a positive attitude, high level of energy and commitment to providing excellent customer service