The Practice Assistant will be responsible for assisting with the day-to-day operations of a high volume faculty practice in the Department of Otolaryngology - Head and Neck Surgery. Reports to the Practice Operations Manager and Director of Practice Administration in the Department of Otolaryngology-Head & Neck Surgery.
Assists with the coordination of all activities related to the orderly running of the physician practice and team coverage in the Department of Otolaryngology-Head and Neck Surgery Faculty Practice.
Schedule encounters, including the coordination of all clinical and administrative documentation required for pre authorization
Manage and maintain audiologist schedules to ensure optimal efficiency.
Answer phones in a pleasant/responsive manner and direct calls appropriately; take messages that are clear and legible and disseminate this information to the appropriate parties.
Schedule appointments, office visits, ancillary services, surgical cases and academic activities in accordance with proper protocols. Ensure appropriate documentation is completed for all of these activities.
Secure proper referrals, pre-authorizations and/or pre-certifications for visits, procedures and surgical cases; verify all insurance eligibility. Secure benefits prior to hearing aid dispensing.
Following proper charting procedures; scan patient records and other medical information in appropriate EMR; assist in maintaining patient files in accordance with various governmental and practice standards; obtain physician authorization to release medical records.
Ensure physician billing is in requisite departmental format prior to delivery to billing department; ensure that all patient visits have appropriate billing documentation, including but not limited to, all relevant and accurate patient demographic and insurance information, co-payments and aged balance collections.
Bachelor's degree or the equivalent in education, training and experience in clinical practice.
EMR (EPIC) and scheduling systems preferred.
2-3 years of related experience preferred.
Must have excellent customer service skills in a high-pressure environment.
Must be able to interact with all levels of staff and must have an understanding of patient confidentiality.