Reporting to the Practice Manager and Senior Director, the Practice Assistant will be responsible for assisting with the day-to-day operations of a high volume faculty practice in the Department of Otolaryngology – Head and Neck Surgery.
Schedule surgical cases including the coordination of all clinical and administrative documentation required for pre-surgical testing and securing the operating room.
Maintain, manage, and distribute physician schedules to the practice, clinic staff, and administration.
Answer phones in a pleasant/responsive manner and direct calls appropriately
Schedule appointments, office visits, ancillary services, surgical cases and academic activities in accordance with proper protocols.
Secure proper referrals, pre-authorizations and/or pre-certifications for visits, procedures and surgical cases; verify all insurance eligibility.
Following proper charting procedures; scan patient records and other medical information in appropriate EMR; assist in maintaining patient files in accordance with various governmental and practice standards; obtain physician authorization to release medical records.
Ensure physician billing is in requisite departmental format prior to delivery to billing department; ensure that all patient visits have appropriate billing documentation, including but not limited to, all relevant and accurate patient demographic and insurance information, co-payments and aged balance collections.
Bachelor’s Degree or the equivalent in education, training and
experience in a clinical practice.
Knowledge of IDX billing, medical terminology, EMR (CROWN) and scheduling systems preferred. 2-3 years of related experience preferred.
Must have excellent customer service skills in a high pressure environment.
Must be able to interact with all levels of staff and must