Patient Service Representative will be responsible for the daily billing functions and day-to-day scheduling of patients for ancillary tests and infusion for the Hematology/Oncology Division in the Department of Medicine.
Serves as check-out for patient office visits
Answers telephone and provides routine information
Schedules patient follow-up MD appointments using IDX and CROWN (Electronic Health Records. Schedules and prepares orders for patient blood test, chemotherapy and admissions.
Processes medication refill requests
Scans patient documentation into CROWN for archiving
Reviews patient health history forms for completeness
Verifies, reviews, and updates accuracy of insurance, demographic, and guarantor information provided by patients.
Maintains and requests needed information such as referrals/insurance claims, and EOB’s
Recognizes and pursues appropriate course of action in patient interactions to collect payments at time of service and/or reviews past balances to collect payments. Prepares TOS logs for payments received
High school Graduate or GED equivalent required, 2 years of College education preferred
Bilingual (English/Spanish) preferable.
1-2 years of prior experience as a medical secretary/ medical biller.
Knowledge of ICD, CPT, and Medical Terminology preferred