Job Posting | 61st Street Service Corporation
About Us Contact Us Career Opportunities
Create Account
Operations Call Center Supervisor
Apply Now
Responsibilities include overseeing the operations of the call center and supervison of call center personnel. Responsible for initial and ongoing training for all call center functions including appointment/scheduling procedures while adhering to all CUMC/HIPAA guidelines. Create and update training documents as necessary. Expedite patient flow, oversee patient concierge functions: oversee appointment process while working in tandem with the precertification team. Ensure that customer service guidelines are uniformly followed by each staff member. Oversee staffing levels to ensure adequate coverage and provide additional support as necessary.

Apply Now