The Front Desk Receptionist will be assigned to provide coverage for any of the faculty practice departments and locations as well as the main reception desk and sessional practice. Hours and days may be variable Monday through Saturday 7am to 7pm.
Collection and recording of Meaningful Use data in IDX and CROWN. Collecting, updating and verifying patient demographic and insurance information in IDX/CROWN and/or patient’s chart.
Using IDX to check patients in for their appointments and make follow up appointments upon check out. Performing insurance eligibility and verification as needed.
Collection of copayments and posting of payments to IDX, daily reconciliation of the cash drawer. Collecting referrals (as needed) and ensuring accuracy of information on referral forms.
Creating and sending Patient Portal invitations
Obtaining insurance pre-authorizations for treatments and diagnostic procedures and recording in the appropriate system.
Accurately scanning information into CROWN (including but not limited to insurance card, referrals, registration forms, outside records, etc).
Greeting and interacting with patients in a courteous and professional manner. Coordinating all clerical aspects of patient flow during the practice session.
HS Diploma Required. Bachelor’s degree helpful.
2 to 5 years of experience in an office environment.
Knowledge of IDX or other electronic billing systems preferred.
Possess knowledge of modern medical office equipment, systems and procedures
Ability to work independently and takes initiative to improve overall office operations
Excellent communication/customer service
Ability to adjust daily to different services and medical staff needs, process, and clinic flow.