May include, but are not limited to the following:
Verify/update all patient demographic information
Obtain/verify all patient insurance information
Process patient arrivals through the IDX system indicating arrivals and no-shows; confirm that proper referrals and/or pre-certifications are in place; contact referring physicians, as necessary, for referrals or pre-authorizations; Verify correct IDX financial class (FSCs)
Collect all co-pays and patient fees (cash, check, or credit card) at time of service, following Columbia University cash handling protocols
Receive all pending patient medical records, scans and reports and scan documents into CROWN
Responsible for physician’s schedule; maintain and update daily IDX scheduling templates
Monitor IDX for open referrals & follow up (2-3 days before appt)
Complete and provide school letters
High School Diploma or the equivalent in education, training and experience in a clinical practice.
Bachelor’s Degree Preferred.
Knowledge of IDX billing and scheduling systems preferred.