Answer all inbound calls from patient’s requesting to schedule or confirm an office visit appointment for the Orthopedic Surgery Department. Ensuring all office visits have a pre-authorization, in addition to ensuring the patient’s are eligible for services on the date of their appointment.
Communicates with all new and established patients to schedule their office appointments. Handle re-scheduling of all patients when the physician has to cancel or alter office hours.
Appointments are scheduled via phone utilizing our scheduling system (IDX).
Daily review of the 902 Televox report to ensure all request to cancel appointments are processed.
Prospectively informs all new and established patients about the practice’s payment at the time of service policy, and ensures they understand they are to arrive with their referral form, x-rays, etc.
Informs the patient of financial responsibility, if the physician doesn’t participate with the patient’s specific insurance plan.
Obtains patient’s insurance, demographic, workers compensation and no-fault information and enters the data into the IDX system with 100% completeness and accuracy.
Verify all new and established patients’ insurance eligibility, utilizing the Experian system.
Email or mail welcome letters/packets for all new patients scheduled for an appointment.
High School degree required
College degree or trade school is a plus
Minimum of one year experience working in a physician practice or related experience in a call center setting; scheduling appointments and working with medical records, is preferred.
Computer literate, with the ability to type with minimal errors.
Ability to multitask, set priorities and manage time effectively.
Strong verbal, listening and written communication skills.
Demonstrates a commitment to excellent customer service and patient interaction.