Answer phones making appointments, responding to patient and referring physician queries; applies managed care rules to ensure that patients have correct information related to pre-certification rules, preps for studies. Responsible administratively to the Practice Administrator.
Make appointments for patients and referring physician offices following facility protocols, screening patients medical history as appropriate.
Maintain professional telephone decorum.
Retrieve orders from CROWN as required.
Verify and input patients demographic and insurance information including contact information.
Respond to patient and referring physician requests including faxing reports when asked.
Obtain clinical information from Imagecast/Crown as necessary in response to referring physician or patient requests.
Communicate with the radiologist and technologist regarding schedule changes.
Validate and verify pre-certifications by reviewing schedules.
High School Diploma
Minimum 0-2 years of physician practice experience, radiology preferable