With a strong customer service orientation – register patients, prepare the office for the day, collect and post payments at the time of service. Schedule patient follow-up appointments and facilitate referral requests and diagnostic testing requests. Ability to work flexible hours, including Saturdays as needed.
Schedules patient appointments: explains to patient which pieces of information they are to bring, provides a range of potential charges for the visit and the patient’s financial obligation. Follows physician approved scheduling guidelines. Pre-registers same day patients and facilitates patient’s registration prior to their appointment. Informs new patients about the practice’s website, portal, and HealthGrid for them to visit as needed.
Provides new patients appropriate paperwork for required signatures, copies insurance cards, collects referral forms/authorization before patients are seen and entered in the appropriate field.
Uploads outside images to LifeImage or directs patient to radiology service.
Ensures all fields for demographic capture, referring physician, guarantor information, subscriber, emergency contact and pharmacy.
Runs all billing and insurance verification reports. Identifies delinquencies that need to be identified, e.g. referrals, incorrect schedule, balance due and insurance errors.
Collects time of service payment and or copays in addition to any outstanding balances, provides patients with a receipt. Balances daily over-the-counter transactions and reconciles encounter forms.
Ensures all referrals are obtained, current, accurate and verified. Ensures referrals are linked to appropriate appointment and scanned into EMR.
Obtains precertification/preauthorization from insurance companies for each procedure and test, using an online application or by contacting insurer on the telephone.
Associates degree required with 1-2 years’ experience; Bachelor’s degree preferred
Ability to provide excellent customer service
Strong communication skills with staff, physicians and patients
Knowledge of practice management and Microsoft office software
Good analytical and problem-solving skills
Ability to perform multiple and diverse tasks simultaneously
Ability to prioritize work flow in a fast paced environment
Proven experience handling irate patients and dealing with conflict
Working knowledge of health insurance systems.
Comfortable working with an electronic health record
Familiarity with scheduling and rearranging appointments