Reports to the Practice Operations Manager and Director of Practice Administration in the Department of Otolaryngology-Head & Neck Surgery.The Practice Assistant Float will be responsible for assisting with the day-to-day operations of a high-volume adult and pediatric faculty practice in the Department of Otolaryngology – Head and Neck Surgery across five different practice sites.
Assists with the coordination of all activities related to the orderly running of the physician practice and team coverage in the Department of Otolaryngology-Head and Neck Surgery Faculty Practice.
Schedule surgical cases including the coordination of all clinical and administrative documentation required for pre-surgical testing and securing the operating room.
Maintain, manage, and distribute physician schedules to the practice, clinic staff, and administration.
Answer phones in a pleasant/responsive manner and direct calls appropriately; take messages that are clear and legible and disseminate this information to the appropriate parties.
Schedule appointments, office visits, ancillary services, surgical cases and academic activities in accordance with proper protocols. Ensure appropriate documentation is completed for all of these activities.
Secure proper referrals, pre-authorizations and/or pre-certifications for visits, procedures and surgical cases; verify all insurance eligibility.
Following proper charting procedures; scan patient records and other medical information in appropriate EMR; assist in maintaining patient files in accordance with various governmental and practice standards; obtain physician authorization to release medical records.
Ensure physician billing is in requisite departmental format prior to delivery to billing department; ensure that all patient visits have appropriate billing documentation, including but not limited to, all relevant and accurate patient demographic and insurance information, co-payments and aged balance collections.
Bachelor’s Degree or the equivalent in education, training and experience in a clinical practice.
Knowledge of IDX billing, medical terminology, EMR (CROWN) and scheduling systems preferred.
2-3 years of related experience preferred.
Must have excellent customer service skills in a high pressure environment.
Must be able to interact with all levels of staff and must have an understanding of patient confidentiality. Bilingual with Spanish is an added plus.