PSR will be responsible for the daily functions and day-to-day scheduling of patients for ancillary tests and infusion for the Palliative Care service in the Division of Hematology/Oncology, Department of Medicine.
Serves as check-out for patient office visits
Answers telephone and provides routine information
Schedules patient follow-up MD appointments using IDX and CROWN (Electronic Health Record)
Schedules and prepares orders for patient blood test, chemotherapy and admissions
Processes medication refill requests
Scans patient documentation into CROWN for archiving
Register patient demographics using IDX. Verifies, reviews, and updates accuracy of insurance, demographic, and guarantor information provided by patients.
Maintains and requests needed information such as referrals/insurance claims, and EOB’s
Recognizes and pursues appropriate course of action in patient interactions to collect payments at time of service and/or reviews past balances to collect payments. Prepares TOS logs for payments received
High school Graduate or GED equivalent, 2 years of College education
Bilingual (English/Spanish) preferable.
1-2 years of prior experience as a medical secretary/ medical biller.
Knowledge of ICD, CPT, and Medical Terminology preferred.