Reporting to the Practice Manager, the Receptionist will ensure that all nurse practitioners, patients, visitors, guests and co-workers receive personalized, prompt attention and are treated with receptiveness, dignity and respect.
Confirm that patients have all appropriate documentation for their visit…i.e. insurance card, referrals, authorizations and that all initial questionnaires and paper work are completed and signed.
Assist with medical records requests. Scan and index paperwork (demographics, insurance cards and outside medical records) into appropriate folders.
Collect all patient payments at time of service, including any outstanding balances.
Prepare daily payment batches, logs and credit card settlements.
Assist in the new patient referrals to the House Calls program by registering, verifying insurances, and making appointments. Also, work in conjunction with the RN Care Coordinator in facilitating these referrals, as well as retrieving messages from the House Calls referral line.
Assist with obtaining authorizations for radiology tests. Assist in generating insurance referrals to specialists.
Answer phones in a pleasant/responsive manner, check voicemail frequently, direct all calls appropriately, take clear messages and task to the appropriate nurse practitioner.
Maintain inventory of general office supplies.
High School graduate or equivalent with a minimum of 1-2 years’ experience in a health care environment.
Experience in working on an Electronic Health Record a plus.
Knowledge of medical office billing a plus.
Bilingual English and Spanish required.
Possess knowledge of modern office equipment, systems and procedures.
Ability to work independently and takes initiative to improve overall office operations.
Must be able to handle in a professional and appropriate manner, heavy and diverse work load in a busy and pressured outpatient environment.
Must have excellent communication skills, organizational skills, high energy level, highly developed interpersonal skills, and ability to actively handle acutely ill outpatients who are in stressful situations.