Under the supervision of the Senior Practice Manager, the Medical Secretary will answer phones and greet the patients in a polite and professional manner. Will performs a variety of functions to assist the practitioners and management in daily office operations.
Responsible for handling new patients of Day treatment Program creating the pre-screening during the patient’s call to transfer the information to the assigned Intake Coordinator.
Receive the pre-charts to register the new patient into the current Practice Management System. Creating the new accounts in order to obtain payment for the Evaluation Appointment and entering the insurance Information by verifying eligibility via contacting the insurance carriers.
Daily schedule of new and established patients for Day Treatment Program groups into current system and handling the proper attendance sheets for every Group Leader each day.
Schedule of initial and follow-ups visits for individual appointments and for Lieber Clinic and/or clinical programs. Maintain a master list of all the patients that are evaluated in the program for record keeping.
Document updates for all patient interaction in current system. Ex: changes of address, phone numbers or billing information
Prepare patients charts, ensuring all information, for example: lab results, consults, etc. are complete and correct. Obtain and file patient’s test results in current Electronic Medical Record. Scan intake documents and any additional documents into the current Electronic Medical Record system.
Front-desk check in/out after 5 pm in all matters of phone reception, scheduling and arriving. Handle all correspondence as directed by the clinicians and assist billing staff as needed with missing or incorrect patient information.
High school diploma required
2 Years of a college degree preferred
3 years of medical office experience or related experience in a clinical practice is preferred.
Knowledge of GE/IDX and/or Epic system is required.
Knowledge of an Electronic Health Record is preferred.
Computer literate and knowledge of Microsoft applications and ability and willingness to learn new systems and programs.
Working knowledge of Managed Care plans, with an overall understanding of how the insurance plans work, including referrals and prior authorizations.
Familiarity with scheduling and rearranging appointments.