Provide comprehensive clerical support for a multi-specialty physician practice in the Department of Medicine located at 51 West 51st Street in New York City. The incumbent will be a key member of the clinical enterprise and will collaborate with the physicians in providing exemplary service to our patient population.
Answer calls and schedule patient appointments. Monitor provider schedules and block schedules as needed. Manage patient schedule wait-lists.
Check-in patients and update patient demographics. Collect co-pays, referrals, co-insurance and open account balances upon check-in. Provide patients with appropriate intake forms, welcome letters and medical release forms
Respond to tasks in the Electronic Medical Record (EMR) from providers regarding patient care follow up. Obtain records from other providers
Run insurance verification for all upcoming patient appointments, secure the visits and ensure referrals are received and linked in the EMR
Perform mandatory appointment reminder calls, remind patients to be prepared with referrals, co-payments and payment for past due balances. Prepare time-of-service payment log sheet and batch control sheet for daily submission to manager. (Close all batches on a daily basis.)
Ensure patient demographics are correct and up-to-date at each visit, including pharmacy information, patient email and cell phone number
Check-out patients, which may include scheduling follow-up visits, specialist office visit appointments or diagnostic exams, such as radiology, PFTs, ECHOs, etc.
Assist with obtaining prior authorization for diagnostic exams, such as radiology, PFTS, ECHOs, etc.
One year experience in an ambulatory setting, knowledge of medical billing, computer literate
Detail oriented, well organized, with excellent organizational skills
Confirms to all applicable HIPAA compliance guidelines
Familiarity to CPT and ICD-10 coding
Strong customer service skills
Bilingual (English/Spanish) preferred
High school diploma or GED, medical secretarial training/experience in a medial office/ambulatory setting.