May include, but are not limited to the following:
Verify/update all patient demographic information; Obtain/verify all patient insurance information; Verify patient’s insurance eligibility
Process patient arrivals through the EPIC system indicating arrivals and no-shows; confirm that proper referrals and/or pre-certifications are in place; contact referring physicians and insurance companies, as necessary, for referrals or pre-authorizations; Verify correct EPIC financial class (FSCs)
Inform and advise patients of insurance and CU billing protocols; Collect all co-pays and patient fees (cash, check, or credit card) at time of service, following Columbia University cash handling protocols
Receive all pending patient medical records, scans and reports; scan documents into EPIC
Responsible for physicians’s schedules; maintain and update daily EPIC scheduling templates; Using the EPIC template, schedule exiting patients for follow up visits; visits to other medical office(s) and ancillary tests and scans
Provide exiting patients with confirmations for doctor and diagnostic appointment and the corresponding referrals and pre-authorizations
Complete and provide school letters
Process requests for medical records
High School Diploma or the equivalent in education, training and experience in a clinical practice.
Bachelor’s Degree Preferred.
Experience with EPIC and/or prior authorizations preferred.
Knowledge of EPIC billing and scheduling systems preferred.