Under the Office Manager's direction provide clerical support for the Naomi Berrie Diabetes Center front desk activities. Ensure clinical and research activities are carried out to reflect the mission of the Center; provide outstanding, comprehensive, compassionate care. Answers telephones and triages phone calls.
Greet patients and serve as representative of the Center
Schedule new patient appointments; confirm all appointments
Pre-verify all patient insurance coverage prior to appointment and obtain all necessary patient demographic and insurance information;
Coordinate patient appointments with physician, nurse, dietician, etc.,
Inform patients of their monetary and other responsibilities due at time of service, i.e., referral, uncovered laboratory fees, co-payments, etc.,
Distribute daily schedules to clinicians, and provide patient lists for security and parking.
Enter all patient insurance and demographic information via Epic; Responsible for updating patient information, and obtaining/scanning any missing documentations into the patient electronic medical record (EMR)
Assist in coordination of clinical and research patient flow
High school Diploma or equivalent
Knowledge as a Medical Secretary with 2 to 4 year of related experience
Knowledge of Medical Terminology with insurance billing, HMO's, PPO's, Medicare and Medicaid
Knowledge and experience of relevant software applications - spreadsheets, word processing, Epic a strong plus
Must have the ability to follow through and handle multiple tasks simultaneously in a fast pace environment
Must be able to interact with all levels of staff and have an understanding of patient's confidentiality
Bilingual or multilingual skills beneficial