The Coordinator functions as the initial point of contact for patients and family members who wish to schedule an appointment. The Coordinator preforms a patient intake, collecting all relevant demographic, diagnostic and insurance information. The Coordinator will work closely with the other members of the team to ensure patients are scheduled and evaluated in a timely manner. Prepare all patients appropriately for their appointments including the dissemination of patient information and required forms, and other communications as necessary.
Responds to calls from patients and/or family members requesting appointments in a professional manner with a customer service approach.
Creates charts for all new patients, scans medical information into electronic database Epic and prepares all patients paperwork in advance of the appointment.
Schedules appointments in Epic, accurately registering and scheduling patients, recoding demographic and insurance data and updating establish patient records as necessary. Conducts appointment reminder calls 2-3 days prior to scheduled appointments.
Obtains authorization and referrals as needed and secures all office visits.
Coordinates scheduling of ancillary tests and procedures.
Ensures all pre-operative paperwork is completed, signed, scanned and submitted.
Maintains and updates appointment schedules and calendars in a variety of systems including outlook calendars, Epic Snap Board, etc.
Associates’ degree or equivalent in training, and/or experience plus a minimum of three years related experience.
The candidate must be able to work collaboratively within a diverse team of professionals and must be a highly organized and efficient individual.
The candidate must have excellent communication skills and be able to work individually and as part of a team.
The candidate must acknowledge that the patient is our highest priority.
Must be able manage multiple cross- functional communications and process in a timely manner. Must have a high degree of professionalism in all communications.
Previous experience in a medical office a big plus.
Must possess strong communication skills and the ability to speak with many diverse stakeholders.