Medical Secretary will be responsible for the day to day operations of a high volume surgical practice of Urology.
Schedule and organize surgeries using Epic. Provide pre-operative instructions to patients, monitor incoming patient information from various sources (Webcis, facsimile)
Schedule appointments for office visits and procedures using Epic, and review, verify and update demographic and insurance information
Manage physician’s schedule, including opening and closing days in Epic, bumping patients, rescheduling appointments, communicate changes with various staff members (front desk, medical assistants, nurse, clinical operations manager); identify conflicts with physician’s clinic appointments and OR schedule, and provide suggestions for resolving conflicts.
Coordinate and obtain financial authorization for radiology, laboratory, and procedures
Obtain pre-certifications for ambulatory procedures, medications and other services
Mail consult letters, laboratory results, medication prescriptions, radiology requisitions, and referral letters to patients and referring physicians
Answers telephone; screens calls and takes messages; responds to inquiries and directs callers and visitors to appropriate office personnel as needed
Responsible for obtaining authorization to release medical records, collecting payment, copying records and mailing to requesting patients or companies
Associates Degree with three years related experience or Bachelor’s Degree Preferred
Prior experience using Epic and Microsoft Word.
Knowledge of Medical Terminology, 2-3 years of related experience in a clinical setting.
Good communication and writing skills. Must be well organized and attentive to details.
Proficient typing and computer skills.
Must have excellent customer service skills in a high-pressure environment.
Must be able to interact with all levels of staff and must have an understanding of patient confidentiality.