The Medical Secretary is responsible for front desk duties. Key responsibilities include but not limited to scheduling and arriving patients appointments, answering and triaging calls from new and/or existing patients, insurance verifications and referrals, CROWN scanning and time of service collection and payment posting.
Meet and greet patients in a professional manner and maintain constant awareness of patient flow and monitor patients in waiting area.
Answer and triage phone calls and record messages, when necessary. Ability to answer billing questions and or review patient accounts.
Manage physician schedules, including but not limited to scheduling appointments/rescheduling and process all patient visits in GE/IDX web system.
Enter, arrive and process all patients’ visits in GE-IDX on a timely manner, copy and scan insurance cards, collect and post time of service payments/co-payments and any past due balances on a daily basis.
Ability to review charges, in particular the encounter forms in CROWN encounter. Including identifying and verifying that the procedure codes, diagnosis and fees are correct before submitting and extracting an encounter.
Scan all patient documents into the CROWN system on a daily basis.
High School diploma required
Two years of a college degree or 3 years of medical office experience or related experience in clinical practice and medical billing.
Knowledge of a Practice Management System for scheduling and billing. IDX/GE preferred.
Knowledge of Medical terminology specifically pertaining to CPT-4 and ICD 10 coding. 3-4 years of related experience.
Knowledge of Electronic Health Record experience preferred.
Computer literate and knowledge of current Microsoft applications and ability and willingness to learn new systems and program.
Working knowledge of Managed Care plans, with an overall understanding of how the insurance plans work, including referrals and pre-authorizations.
Must have excellent customer service skills in a high-pressure environment.
Strong communication skills. Must be able to interact with all levels of staff and must have an understanding of patient’s confidentiality. Good analytical and problem-solving skills. Ability to prioritize work flow.
Ability to work collaboratively with a culturally diverse staff and patient/family population, strong customer service skills, demonstrating tact and sensitivity in stressful situations.